Jim Ingolia – Branch Manager
Jim Ingolia joined the DSI Tampa Team in March 2007 as a Security Officer and worked midnight shifts and weekends at various sites until he was assigned to a daytime shift. Jim was then promoted to Branch Manager
in February of 2008. Prior to joining DSI, Jim worked for Kraft Foods starting as a Salesman detailing grocery stores and rose thru the ranks of Supervisor, Zone Manager, District Manager, Area Manager for Florida and Training Manager. As Training Manager Jim responsible for all training activities for 26 Districts. Jim also worked with other Managers to put together a new training manual that ultimately was used to train all field personnel. Jim was then promoted to VP of Sales and was responsible for Distributor Sales in the USA. After 33 years Jim retired from Kraft Foods. Jim holds an MBA degree from Heed University in Florida, and a Bachelors degree from Washington University in Missouri.

Rich Hunter – Operations Manager
Rich Hunter joined DSI Security in October 2001 as the Site Supervisor of DSI’s only cleared account in the
Tampa Bay area. In 2008 Rich was promoted to the position of Operations Manager where he oversees the day-to-day operations of the Tampa Branch. Prior to coming aboard with DSI Security Services, Rich was the Security Supervisor at Valencia Community College. Subsequent to his position with Valencia Community College, Rich served in the U.S. Army Military Police Corps where he held many positions such as Chief of Criminal Investigations, Director of Training, and Patrol Supervisor. Rich holds an Associate of Arts Degree in Law Enforcement and Criminal Justice from Anne Arundel Community College and a Bachelor of Arts Degree in
Criminology from The University of South Florida.

Gia Kelkboom – Payroll Coordinator
Gia Kelkboom works as the Payroll Coordinator for the Tampa and Miami Branch. She first joined DSI Security
Services in December 2007 as a Temporary Administrative Assistant. Shortly after Gia joined DSI she was promoted to Payroll Coordinator for Team Tampa. Prior to joining the DSI Family, Gia worked for The Hampton Inn and Suites, UCF as a Front Desk Clerk, then promoted to Front Desk Manager and again promoted to
Assistant General Manager. While working in this capacity she became well versed in the areas of Customer Service, Human Resources and Accounting. Gia holds an Associate of Science Degree in Hospitality Management from Aruba Hotel School and attended the University of Central Florida while working on her B.S. in Hospitality Management.

Out of the many accomplishments the TEAM TAMPA BRANCH has achieved, overtime control is the most glaring accomplishment. Not only for the most important reason that the savings goes to the bottom line, but because the program fosters a true TEAM SPIRIT. It starts at the administrative level and must permeate the whole Management atmosphere including the Field and Site Supervisors.

2007=Ytd figures for O.T.= $43,000
2008=ytd figures for O.T.= $22,999.40 (Jim and Rich came on board in March of this year)
2009=ytd figures for O.T.= $ 4,155.40
2010=ytd thru week of 5/12/10 =$1719.78

Listed below are two books that Jim put together that the Tampa branch utilizes for management and tracking purposes:

1. A STATS book which tracks everything of a financial nature, including the financials tracked against prior year, budgets for each year, O.T. tracking, client contract hours, lost hours, and how Tampa is measuring up. Many of these categories are measured by site so Tampa can compare the Site Supervisor results.

2. A work book with the forms used to control or foster observance of projects to protect financials such as the Safety Project, F/S route planning, Professional Appearance of Officers, DSI owned equipment on each site, and the condition of the equipment.

KEEP UP THE GREAT WORK TEAM TAMPA!

For the last several years there has been a trend toward a merger of sorts with the IT segment as well as
electronic security. As more and more security devices communicate across local and wide area networks there has been a greater demand for companies in our business to gravitate towards an IT mentality. We believe that we answered the call and our customers are consistently impressed with our knowledge of computer networks and our ability to create and maintain those networks. We currently work in many environments that dictate we enable devices to share information across these networks and for the vast majority these are existing networks. We also feel that we are on the cutting edge of the new technology to come, and how that technology is used and optimized. We have already begun building networks for customers that are solely dedicated to the electronic security of these facilities, and with the IP cameras beginning to flood the market we have more customers asking for these products.

We are very excited about the future and are constantly looking for ways to improve our business in a
variety of ways. Please feel free to contact us at 800-239-5720 if there is anything that we can do to help your
business.

Sincerely,
Bobby Richardson
Electronics Manager

Gallup’s research also revealed how disengaged employees adversely impact a company’s performance and profits. According to the research findings disengaged employees result in 27% more absenteeism, 31% more turnover, 51% less effective and 62% more accidents. Stephen Covey, in his book “The Speed of Trust,” indicated that these numbers conservatively cost American businesses between $250 billion and $350 billion annually.

Now for the good news. The research findings also reported that engaged employees account for 12% higher customer satisfaction scores, 18% higher productivity, 12% higher profitability and 17% higher earnings per share. How do organizations capitalize on these results? There are many drivers but the strongest of all is the performance of leaders which carries the most influence on the actions, behaviors and, ultimately, the engagement of employees.

The responsibility for engaging employees falls squarely on DSI’s Management team. Fortunately, there are a few low cost, low tech and high touch ways that our manager’s can build higher levels of engagement into DSI’s organizational culture.

• Show that you care about your employees. On a regular basis, demonstrate a sincere interest in them not only as a person but in their health and safety.
• Demonstrate genuine interest in their development. Improve engagement by demonstrating a sincere interest in your employees’ professional growth and development. Consider engaging in frequent, structured and realistic discussions about their development interests and plans.
• Recognize achievements. Simply offering genuine praise and low-cost recognition earns higher levels of engagement. Praise and recognize employees whenever their behavior or actions tie into your organization’s goals and desired results. However, make sure the recognition offered holds specific meaning for the individual.

Ultimately, you must keep in mind that our officers are DSI’s greatest assets. Their collective ideas, feedback and enthusiasm for what they do can help DSI grow and succeed. Some people are naturally wired to give their all and do their best no matter where they work. But the majority of people require the guidance of skilled managers who welcome their ideas, ask for feedback and generate enthusiasm in order to have a sense of purpose and energy about what they do.

Eddie Sorrells, DSI’s COO and General Counsel and Keith Jennings, DSI’s Corporate Director of Marketing, attended Manufacture Alabama Safety and Security Workshop. The workshop was held April 21 and 22 in Montgomery, AL. Eddie was a presenter at the workshop and he spoke on Active Shooter Response Plans.

U.S. Poultry and Egg Human Resource Management Conference

Keith Jennings attended the U.S. Poultry and Egg Human Resource Management Conference from April 25 thru April 28 in Orange Beach, AL. DSI was the honorary host of the evening reception on April 27.

US Poultry and Egg Processors Workshop

Keith Jennings attended the US Poultry and Egg Processors Workshop in Atlanta, GA on May 11, 12, and 13. There were 95 plant managers, complex managers, Owners and VP of operations in attendance representing the poultry industry.

Central Florida General Maintenance Trade Show and Workshop

Dale Matthews and Jim Ingolia represented DSI as Vendors at the Central Florida General Maintenance Trade Show and Workshop held on April 28th and 29th at the Tampa Florida fair grounds.

Curtosha Drake (5)
Chauncey Champion (5)
James Jones (5)
Mike Hallford (7)
Janell Walton (6)
Matt West (9)
Hansel Williams (5)
Walter Dancy (5)
Robert Monaghon (5)
Ericka Robertson (5)
Myrna Gunn (5)
Mary Williams (5)
Deloris Blakely (5)
Nancy Sturtevant (5)
William McMahan (5)
Carlton Neihaus Sr. (5)
Pauline Jackson (5)
Jessie Russell (5)
William Matthews (5)
Brenda Fortson (5)
Eddie Simmons (5)
Herman Moffett (5)
Eddie Jones (6)
Thomas Daniels (6)
Frank Smith (6)
Janise Tidwell (6)
William Folds (6)
Robert Bond (6)
Jay Nauman (6)
Joyce Jackson (6)
George Noble (7)
Earnestine Bell (7)
Warren Priester (7)
Bobbie Powell (7)
Doris Jones (7)
Evonne Payton (8)
Vitalis Iheanacho (8)
Sybil Holmes (8)
Carlton Braxton (8)
Paul Grier (9)
Norman Rocha (9)
Terry Gavin (9)
Kimberli Owens (9)

10 – 14 Years of Service

Dwane Jackson (10)
Craig Daughtry (15)
Douglas Phelps (10)
Terry Foreman (10)
Ronald Cole (10)
Virginia Powe (10)
James Laprade (10)
Jerald Waites (10)
Shirley McCoy (10)
Zora Guinn (10)
Virginia Wiggins (10)
Oscar Powell (13)
Catherine Merritt (13)

15 – 19 Years of Service

Eddie Sorrells (19)
Noel Walters (15)
Marvin Wilkins (18)

20 + Years of Service

John Johnson (22)
Nathaniel Pattman Jr. (22)

Pictures (L-R): Shelly Twiford - PRC, Tony Earnest - Regional Manager, Frank Givins - Field Supervisor, Mary Clarke - Operations

We are pleased to announce that Officer Frank Givens has been chosen as our 2009 Field Supervisor of the year. Frank is employed with our Iowa branch and he has been with DSI for three years.  Frank is a valuable part of DSI operations for Tyson in Iowa.  Frank’s professionalism and courtesy have been recognized not only by DSI, but by all of our clients in Iowa. On more than one occasion our clients in Iowa have made comments about how professional Frank is. Frank is a true reflection of what DWYSYWD stands for.

(L to R) Jim Ingolia – Branch Manager, Gene Sanders – Corporate Director of Operations, Dale Matthews – Regional Manager, Richard Hunter – Operations Manager

Announcement

DSI Security Services is proud to announce that Lisa Coleman of the Tampa, Florida branch has been chosen as the recipient of the 2009 Site Supervisor of the Year Award. Site Supervisor Conrad was presented the award on February 17, 2010 during a monthly training session at Lakeland Regional Medical Center in Lakeland, Florida. Officer Conrad has been assigned as the Site Supervisor at Lakeland Regional Medical Center for approximately two years. Corporate Director of Operations Gene Sanders, Regional Manager Dale Matthews, Tampa Branch Manager Jim Ingolia, and Tampa Operations Manager Richard Hunter made the presentation. Each member of the DSI Management team praised the efforts and commitment of Site Supervisor Conrad. Jim Ingolia stated that, “Site Supervisor Conrad exhibits a professional disposition, a teamwork mindset, and a commitment to both our client as well as assigned security personnel”. Richard Hunter echoed the comments of Jim Ingolia and went on to say, “Lisa, you are a vital part of our operation in the Lakeland, Florida area. Your efforts beyond Lakeland Regional Medical Center were also considered when submitting your nomination for this award”. Dale Matthews thanked Site Supervisor Conrad and went on to say, “ It is because of your leadership and the teamwork exhibited by your staff that our customer remains extremely pleased with our services”. In closing of the presentation Gene Sanders said that, “It brings great pride and joy to present this award to such a deserving person. You are the epitome of DWYSYWD.” Upon receiving the award Site Supervisor Conrad thanked her staff and stated, “It is because of each of you (assigned staff) that I am able to accept this award. Your effort and commitment to customer satisfaction here at Lakeland Regional Medical Center is the foundation for this recognition”. Officer Patrick Rodgers requested to say a word. He went on to say that, “Lisa, in all my years of employment, I have never worked for a supervisor as good as you. Your team thanks you for the support you give on a daily basis”.

Site Supervisor Lisa Conrad was chosen to receive this award from hundreds of potential nominees for Site Supervisor.

Congratulations to Lisa Conrad on a well deserved honor!

(L to R) Ernie Barrios - Branch Manager, Clive McClain - Federated Logistics Representative, Rufus Coleman – Security Officer of the Year, Gene Sanders - Corporate Director of Operations, Dale Matthews - Regional Manager, Lou Nodarse – Operations Manager

Announcement

DSI Security Services is proud to announce that Rufus Coleman of the Miami, Florida Branch has been chosen as the recipient of the 2009 Outstanding Security Officer of the Year Award. Security Officer Coleman was chosen for this award out of approximately 3,000 potential nominees. Officer Coleman was presented the award on February 17, 2010 at a gathering in Miami, Florida attended by DSI Corporate and Local Management as well as Macy’s / Federated Logistics client representative Clive McClain. Branch Manager Ernie Barrios outlined why Officer Coleman deserved such a prestigious award, “ Officer Coleman goes above and beyond the call of duty. His efforts prevented loss of property for our customer and rendered assistance during a medical emergency”. Regional Manager Dale Matthews and Operations Manager Lou Nodarse both commented, “Due to Officer Coleman’s efforts, the decision was very easy to make. Our client remains extremely satisfied with the efforts exhibited by Officer Coleman”. Macy’s / Federated Logistic representative Clive McClain noted, “Officer Coleman is a tremendous asset to our facility and is greatly appreciated by management”.

In closing Gene Sanders, Director of Corporate Operations, commented that, “Officer Coleman’s commitment to professionalism is what brings honor to such an award. On behalf of the DSI family….thank you Officer Coleman”.

We congratulate Officer Rufus Coleman on this outstanding achievement!