DSI Security is committed to employee training, skill development and creating a continual learning environment for our people, which ultimately is designed to help deliver a value-added performance to our customers. Based on our belief that training is the single most important concept in any industry but moreso contract security, we wanted to provide an innovative alternative to the typical training approach most contract security companies take. We wanted to use the training process to not only educate new officers in understanding their role as security officers, but also to create a measurable impact in the way our officers deliver service.
Our unique approach to security officer training blends the specific needs of a client with the technical skills associated with providing customer-focused and security-vigilant services. Using this methodology, we can provide customized solutions to every client that reflect the individual culture of the client’s organization and the specific security threats, needs and tactical program elements required for a true world class program model. We also ensure that our programs not only reflect the specifications of the contract and expectations of our day-to-day, direct client contact(s), but that they also take into account the needs and unique requirements of our customer’s. By bringing this unique perspective to our Employee’s, DSI Security is able to share those pressing matters that envelop our critical industry throughout the Organization.
Each DSI Security branch is staffed with a dedicated and professional manager who is capable of delivering a wide range of programming to both our employees and our customers. These programs include a comprehensive pre-assignment training program, a structured on-the-job training process and a wide range of refresher and specialized training materials, including customer-specific training that can be customized to meet the needs of each client.
Every DSI Security manager is given the lesson plans and supporting media associated with our basic training program offerings that are then customized at the local level to meet the specific needs of that customer’s organization and location. In this way, we are able to apply a consistent training methodology to every customer, yet do so within the parameters of the customer’s unique work environment and corporate culture. The end result is the creation of a highly customized learning environment that reflects the culture of both DSI Security and that of the client. Our success is rooted in understanding the unique elements of our customers’ cultures and then building a service delivery program that responds to this unique environment – one culture at a time!