The success of any organization is measured against the fortitude of its people and the service they provide their customers. DSI Security has based our cultural values around this very concept. Rather than a true focus on the security officers who comprise the industry, many contract security companies are more focused on making bottom line numbers, expanding their business no matter the type of business they enter or hiring a "warm body" to fill a post. By steering away from this belief, DSI Security has been able to develop a well-rounded image industry wide that fulfills our peace of mind, as well as our Customers.
DSI Security believes that success is bred by recruiting, selecting and supervising the very best employee for that particular position, while training them to succeed and continually reinforcing that they are the most important asset that the company has. In founding our company, Mr. A.B. Clark knew we needed to be different, not only in the way we approached business, but more importantly in the way we delivered the business to our customers. Any company can write clever, embellishing testimonials about its commitment to customer service excellence and employee satisfaction, it’s quite another to actually deliver what you profess. That is where our motto of DWYSYWD falls into the picture, and simply stated means, Do What You Say You Will Do!!
At DSI Security, our culture is based on understanding the culture of our customers and creating a unique service solution that reflects it. Our employee selection process is designed to recruit, screen and support those employees who have the skills, philosophies and attributes that reflect those of our clients' organizations and willing to DWYSYWD. In doing so, we create a great work experience for our people within a client-based work culture that reflects the principles and values of the DSI Security employees supporting it. This cultural match yields greater satisfaction of both our officers and our clients, higher loyalty levels to DSI Security and the account to which the officer is assigned and ultimately more spirited results.
Our employees define DSI Security and our motto we deliver to our customers. By allowing them to believe in this and our family-based culture, we have developed a Team of Employee’s who are eager to serve our Customers with a mindset that is mutually beneficial for everyone.
DSI Security has developed an innovative and unique recruiting process that identifies key attributes that can support a client’s company culture and then matches these attributes with targeted candidates. Through the assessment of the below attributes, we can readily recruit the most compatible Officer for every position:
- Corporate Mission Statement
- Organizational Values
- Work Environment (i.e., manufacturing, engineering, office, etc.)
- Client Customer Base (to help understand how our clients serve the needs of its customers)
- Security Program Design (image, interaction with employees, visitors, hi-profile, low-profile, etc.)
- Contract Specifications (physical requirements, certifications, etc)
- Contract Success factors
- Expectations of Customers (executive management, corporate security, HR, local contacts, purchasing, employee base, etc.)
- Post requirements and duties
Aside from a unique, customized work culture that is based on each client’s environment and needs, DSI Security attracts qualified candidates based on a comprehensive benefits program that includes:
- Attractive Wages
- Affordable Benefits Package (Health, Dental, Vision, Life Insurance, STD, LTD)
- 401k retirement plan for all employees with Company match
- Paid training
- Free Uniforms
- Unlimited career opportunities in a new, dynamic and growing company
- A family-based culture that is truly different than any other contract security company
Once a candidate has been identified who has been determined to be A) qualified for the position and B) is a match with the requirements of the post assignment and the dimensions of the customer culture, a tentative offer of employment will be made, subject to an intensive background screening process. DSI Security’s screening process includes a multiple-phase interview, a comprehensive background investigation and drug testing as outlined below:
Candidate applies for a position and is pre-screened by members of Management to ensure minimum standards are met:
- Minimum Age criteria (18 years of age)
- U.S. citizenship
- Possesses High School Diploma or GED
- Stable work history
- Acceptable background to meet contract requirements
- Reliable means of Communication and transportation
- Candidate completes comprehensive application and is interviewed by a Human Resources Manager.
- Communication skills – written, verbal and non-verbal
- Ability to meet client culture requirements based on employee profile
- Customer Service orientation
- Employment reference check
- 7 year criminal history performed using state and local resources
- 7 year criminal history performed by contracted background screening company
- Social Security number verified
- Drug testing completed
- Driving record checked
Candidate is interviewed by the Account Manager and visits proposed job site. Additional job-matching is performed:
- Customer culture and work environment reviewed
- Employee profile/customer culture match determined
- Account Manager expectations are established
- Candidates views on the position are explored
- Candidate is approved or disapproved by the Account Manager
Candidate is scheduled for pre-assignment training and orientation, as well as, on- the-job training:
Pre-assignment training requires the candidate to achieve 80% passing score on basic security training examination. This Basic exam involves classroom instruction as well as a series from the PSTN Training Network.
Once the screening process is complete, a culture match between the candidate and the customer and all pre-assignment requirements are met, the candidate is officially extended an offer to join the TEAM DSI.
At DSI Security, taking care of our client’s needs begins with the understanding that our officers are one of the true differentiators for our organization. How we treat them has a direct impact on how they approach their job, view the customer and perceive DSI Security as an employer. The value that we place on our people is matched by the investment we make in them. This investment begins with a true and demonstrable culture of respect that we foster coupled with a generous compensation and benefits package.
By offering the benefits listed below, we are able to attract and retain a higher caliber individual than our competition. These include:
- Attractive wages
- Affordable Health Insurance – Three tiers of options
- Prescription benefits and discount program
- Low Co-pay for physician office visit
- Hospital and surgical benefits paid at various percentages
- Immediate eligibility (first day of month following 30 days of employment)
- Accidental Death Benefit
- Disability Insurance (Long and Short Term)
- Life Insurance - $20,000 - $200,000
- Dental, Vision Insurance
- Tele-Medicine Services (24/7/365)
- Annual Wellness Testing
- 401k retirement plan w/ Company Match
- Vacation and holiday pay
- Paid Training
- Free Uniforms
DSI Security is committed to employee training, skill development and creating a continual learning environment for our people, which ultimately is designed to help deliver a value-added performance to our customers. Based on our belief that training is the single most important concept in any industry but moreso contract security, we wanted to provide an innovative alternative to the typical training approach most contract security companies take. We wanted to use the training process to not only educate new officers in understanding their role as security officers, but also to create a measurable impact in the way our officers deliver service.
Our unique approach to security officer training blends the specific needs of a client with the technical skills associated with providing customer-focused and security-vigilant services. Using this methodology, we can provide customized solutions to every client that reflect the individual culture of the client’s organization and the specific security threats, needs and tactical program elements required for a true world class program model. We also ensure that our programs not only reflect the specifications of the contract and expectations of our day-to-day, direct client contact(s), but that they also take into account the needs and unique requirements of our customer’s. By bringing this unique perspective to our Employee’s, DSI Security is able to share those pressing matters that envelop our critical industry throughout the Organization.
Each DSI Security branch is staffed with a dedicated and professional manager who is capable of delivering a wide range of programming to both our employees and our customers. These programs include a comprehensive pre-assignment training program, a structured on-the-job training process and a wide range of refresher and specialized training materials, including customer-specific training that can be customized to meet the needs of each client.
Every DSI Security manager is given the lesson plans and supporting media associated with our basic training program offerings that are then customized at the local level to meet the specific needs of that customer’s organization and location. In this way, we are able to apply a consistent training methodology to every customer, yet do so within the parameters of the customer’s unique work environment and corporate culture. The end result is the creation of a highly customized learning environment that reflects the culture of both DSI Security and that of the client. Our success is rooted in understanding the unique elements of our customers’ cultures and then building a service delivery program that responds to this unique environment – one culture at a time!
All newly selected DSI Security officers are required to attend, at a minimum, DSI Security orientation and basic security officer skills development course. This program is designed to provide our security officers with a well-rounded foundation of the technical and communicative skills required to succeed as service-oriented security professionals. Curriculum is based on the latest asset protection source material available. The program is taught by a DSI Security manager and extensively uses scenarios and class participation to gauge understanding of subject and concept.
While we do facilitate the use of videos as one method towards instruction, DSI Security believes that instructor-led training, particularly in a pre-assignment setting, is essential in delivering the maximum learning experience for participants. Officers are required to complete a minimum of 19 hours of pre-employment training. This method of instruction also plays a critical role in assessing the communication skills, attitude, reliability and overall demeanor of the new officer and, as such, serves as a final element of our selection process.
At the completion of the course, a certification examination is administered. All attendees must achieve a passing score of 80% prior to being deployed at a customer site.
DSI Security’s Officer Skills Development Course includes the following modules:
- Welcome to DSI Security.
- DSI Security Orientation and Policies
- Security Awareness
- Legal Aspects of Private Security
- Security Officer Conduct (Ethics, Honesty, Professional Image)
- Patrol Techniques
- Report Writing
- Verbal Communication
- Customer Service and Public Relations
- Safety Hazards in the Workplace
- Safety Pays Incentive Program
- Fire Prevention Skills
- OSHA requirements
- HAZMAT Response
- First Aid, CPR, AEDs
- Customized to each Customer
In addition to the above offerings, all DSI Security officers assigned to drive a patrol or other vehicle are required to undergo a MVR check through their applicable State, as well as attend a DSI sponsored Driver Safety Training Course. In this way, DSI Security can help reduce the liability for both our company and client stemming from an at-fault motor vehicle accident. DSI Security’s pre-assignment training program will be supplemented and augmented to meet or exceed local and state security officer licensure statutory requirements and mandated training standards.
On the Job Training
As part of the Account Start-up process, DSI Security will conduct a detailed evaluation of each post assignment at the client's location to determine the training requirements and success factors associated with the post and facility to which our officers will be assigned. This evaluation will solicit the feedback from the appropriate client representatives and include a review of the specifications of the services agreement and post orders. This will allow us to create a site specific training requirement, as well as a comprehensive set of General and Site Specific Post Instructions.
On-the-job training is facilitated by shift supervision and/or dedicated field training officers and results in the new officer’s certification to solo assignment.
DSI Security will conduct on-going monthly/quarterly training at each client location. The frequency of the training is dependent on the size of the particular contract. These training sessions allow for further development of our Officers and Management on Security protocols and procedures for our contracted locations. This training is conducted at no-charge to our Customers.
DSI Security offers a wide range of customized learning solutions that can be tailored to the training needs and operational challenges associated with the individual site where the officer will be assigned. They include:
- Workplace Violence
- Active Shooter Training
- Site Specific Safety Training
- Preventing Employee Theft
- Emergency Response Procedures
- Premises Liability
- Conflict Resolution
- Use of Force
All officers will receive recurrent training with specific content determined in conjunction with client representatives prior to service program launch.
All DSI Security Managers will be required to attend DSI Security’s Skill Development Workshops. This comprehensive course addresses the key success factors of serving in a Management role which includes:
- Role/traits of a supervisor
- Management styles
- Effective communication
- Business writing
- Professionalism and ethics
- Motivating employees
- Positive employee relations
- Employment practices (EEO/ADAAA/FMLA, harassment, etc.)
- Union avoidance
- Managing a culturally diverse workforce
- Conflict resolution
- Interviewing and hiring
- Performance management and discipline
- Customer service skills
- General liability
- Auto liability
- Workers compensation
- Accident investigation
- Claims reporting
- Claims mitigation
- DSI Security Safety Pays Programs, policies and procedures
- Safety program management
- Safe work practices
- OSHA/DOT requirements
- Service and performance metrics
- Contract requirements and specifications
- P & L management and supervisor impact
- Unemployment compensation
- Uniforms and appearance
- Key policies and procedures
- DSI Security update – locally, regionally, nationally
- Customer update