Introduction To Our Electronics Division

Today in Electronics there are many exciting things going on. We are expanding rapidly throughout the
southeast United States, with many of our customers represented in the form of repeat business. We are currently seeing the largest expansion in our CCTV product line. We feel this expansion is in part due to our ability to deliver a high end product with a middle of the road price tag. Our access control and automatic gate products are taking off as well. We attribute this surge in growth, despite an economic downturn, to our customer service and dedication to quality in everything that we do. For many years in the electronic security industry we have experienced competition that appeared to be satisfied with the lackluster customer service that became known as the standard. We have taken a proactive approach towards meeting the demands of our customers and our market as a whole, and our approach is beginning to pay off in terms of sales.

For the last several years there has been a trend toward a merger of sorts with the IT segment as well as
electronic security. As more and more security devices communicate across local and wide area networks there has been a greater demand for companies in our business to gravitate towards an IT mentality. We believe that we answered the call and our customers are consistently impressed with our knowledge of computer networks and our ability to create and maintain those networks. We currently work in many environments that dictate we enable devices to share information across these networks and for the vast majority these are existing networks. We also feel that we are on the cutting edge of the new technology to come, and how that technology is used and optimized. We have already begun building networks for customers that are solely dedicated to the electronic security of these facilities, and with the IP cameras beginning to flood the market we have more customers asking for these products.

We are very excited about the future and are constantly looking for ways to improve our business in a
variety of ways. Please feel free to contact us at 800-239-5720 if there is anything that we can do to help your
business.

Sincerely,
Bobby Richardson
Electronics Manager

Let’s Engage Our Employees

Employee engagement can be defined as “a heightened emotional connection that an employee feels for his or her organization, that influences him or her to exert greater discretionary effort to his or her work.” There have been many studies on the benefit of employee engagement. According to a Gallup study, 54% of employees are disengaged, 17% are actively disengaged, and only 29% can be considered as engaging their time and talents. Engaged employees have been shown to willingly contribute their time, talents and abilities to the success of an organization. They not only commit to achieving a company’s goals, engaged employees often, at their own volition, extend their discretionary effort to go above and beyond their management’s acceptable performance standards.

Gallup’s research also revealed how disengaged employees adversely impact a company’s performance and profits. According to the research findings disengaged employees result in 27% more absenteeism, 31% more turnover, 51% less effective and 62% more accidents. Stephen Covey, in his book “The Speed of Trust,” indicated that these numbers conservatively cost American businesses between $250 billion and $350 billion annually.

Now for the good news. The research findings also reported that engaged employees account for 12% higher customer satisfaction scores, 18% higher productivity, 12% higher profitability and 17% higher earnings per share. How do organizations capitalize on these results? There are many drivers but the strongest of all is the performance of leaders which carries the most influence on the actions, behaviors and, ultimately, the engagement of employees.

The responsibility for engaging employees falls squarely on DSI’s Management team. Fortunately, there are a few low cost, low tech and high touch ways that our manager’s can build higher levels of engagement into DSI’s organizational culture.

• Show that you care about your employees. On a regular basis, demonstrate a sincere interest in them not only as a person but in their health and safety.
• Demonstrate genuine interest in their development. Improve engagement by demonstrating a sincere interest in your employees’ professional growth and development. Consider engaging in frequent, structured and realistic discussions about their development interests and plans.
• Recognize achievements. Simply offering genuine praise and low-cost recognition earns higher levels of engagement. Praise and recognize employees whenever their behavior or actions tie into your organization’s goals and desired results. However, make sure the recognition offered holds specific meaning for the individual.

Ultimately, you must keep in mind that our officers are DSI’s greatest assets. Their collective ideas, feedback and enthusiasm for what they do can help DSI grow and succeed. Some people are naturally wired to give their all and do their best no matter where they work. But the majority of people require the guidance of skilled managers who welcome their ideas, ask for feedback and generate enthusiasm in order to have a sense of purpose and energy about what they do.

New Addition To The DSI Family

We would like to welcome Sharon Avery to DSI. Sharon has joined DSI as the Payroll Coordinator for the Birmingham branch. She brings years of security experience, including working various posts with DSI as a Security Officer. We know she will be an asset to the Birmingham office, and look forward to working with her on this new career endeavor. Please join us in welcoming Sharon Avery to the DSI Family!

DSI Employees are Constantly Learning

Manufacture Alabama Safety and Security Workshop

Eddie Sorrells, DSI’s COO and General Counsel and Keith Jennings, DSI’s Corporate Director of Marketing, attended Manufacture Alabama Safety and Security Workshop. The workshop was held April 21 and 22 in Montgomery, AL. Eddie was a presenter at the workshop and he spoke on Active Shooter Response Plans.

U.S. Poultry and Egg Human Resource Management Conference

Keith Jennings attended the U.S. Poultry and Egg Human Resource Management Conference from April 25 thru April 28 in Orange Beach, AL. DSI was the honorary host of the evening reception on April 27.

US Poultry and Egg Processors Workshop

Keith Jennings attended the US Poultry and Egg Processors Workshop in Atlanta, GA on May 11, 12, and 13. There were 95 plant managers, complex managers, Owners and VP of operations in attendance representing the poultry industry.

Central Florida General Maintenance Trade Show and Workshop

Dale Matthews and Jim Ingolia represented DSI as Vendors at the Central Florida General Maintenance Trade Show and Workshop held on April 28th and 29th at the Tampa Florida fair grounds.

DSI Welcomes New Customers

Albany – Riverview Heights, Shapiro Metals, Pilgrims Pride, Steeple Chase Apartments
Birmingham – Friends of Rickwood, Fair Haven Retirement Community, Rocky Ridge Retirement
Jacksonville – Trinity Baptist Church, Pilgrims Pride
Tallahassee – The Oasis, Flour Construction, University Gardens, The Guesthouse Inn, Osceola
Village
Charlotte – Pilgrims Pride, Americold
Montgomery – Doster Construction, Gordon Oaks
Dothan – Camping World, Bama Jam
Knoxville – Hampton Inn, Sunshine Travel
Tampa – Sand Key Condos, Muvico Theaters

2nd Quarter Anniversaries of DSI Service

5 – 9 Years of Service

Curtosha Drake (5)
Chauncey Champion (5)
James Jones (5)
Mike Hallford (7)
Janell Walton (6)
Matt West (9)
Hansel Williams (5)
Walter Dancy (5)
Robert Monaghon (5)
Ericka Robertson (5)
Myrna Gunn (5)
Mary Williams (5)
Deloris Blakely (5)
Nancy Sturtevant (5)
William McMahan (5)
Carlton Neihaus Sr. (5)
Pauline Jackson (5)
Jessie Russell (5)
William Matthews (5)
Brenda Fortson (5)
Eddie Simmons (5)
Herman Moffett (5)
Eddie Jones (6)
Thomas Daniels (6)
Frank Smith (6)
Janise Tidwell (6)
William Folds (6)
Robert Bond (6)
Jay Nauman (6)
Joyce Jackson (6)
George Noble (7)
Earnestine Bell (7)
Warren Priester (7)
Bobbie Powell (7)
Doris Jones (7)
Evonne Payton (8)
Vitalis Iheanacho (8)
Sybil Holmes (8)
Carlton Braxton (8)
Paul Grier (9)
Norman Rocha (9)
Terry Gavin (9)
Kimberli Owens (9)

10 – 14 Years of Service

Dwane Jackson (10)
Craig Daughtry (15)
Douglas Phelps (10)
Terry Foreman (10)
Ronald Cole (10)
Virginia Powe (10)
James Laprade (10)
Jerald Waites (10)
Shirley McCoy (10)
Zora Guinn (10)
Virginia Wiggins (10)
Oscar Powell (13)
Catherine Merritt (13)

15 – 19 Years of Service

Eddie Sorrells (19)
Noel Walters (15)
Marvin Wilkins (18)

20 + Years of Service

John Johnson (22)
Nathaniel Pattman Jr. (22)

Frank Givins – 2009 DSI Field Supervisor of the Year

Pictures (L-R): Shelly Twiford - PRC, Tony Earnest - Regional Manager, Frank Givins - Field Supervisor, Mary Clarke - Operations

We are pleased to announce that Officer Frank Givens has been chosen as our 2009 Field Supervisor of the year. Frank is employed with our Iowa branch and he has been with DSI for three years.  Frank is a valuable part of DSI operations for Tyson in Iowa.  Frank’s professionalism and courtesy have been recognized not only by DSI, but by all of our clients in Iowa. On more than one occasion our clients in Iowa have made comments about how professional Frank is. Frank is a true reflection of what DWYSYWD stands for.

2009 Site Supervisor of the Year

Lisa Conrad - Tampa, Florida

(L to R) Jim Ingolia – Branch Manager, Gene Sanders – Corporate Director of Operations, Dale Matthews – Regional Manager, Richard Hunter – Operations Manager

Announcement

DSI Security Services is proud to announce that Lisa Coleman of the Tampa, Florida branch has been chosen as the recipient of the 2009 Site Supervisor of the Year Award. Site Supervisor Conrad was presented the award on February 17, 2010 during a monthly training session at Lakeland Regional Medical Center in Lakeland, Florida. Officer Conrad has been assigned as the Site Supervisor at Lakeland Regional Medical Center for approximately two years. Corporate Director of Operations Gene Sanders, Regional Manager Dale Matthews, Tampa Branch Manager Jim Ingolia, and Tampa Operations Manager Richard Hunter made the presentation. Each member of the DSI Management team praised the efforts and commitment of Site Supervisor Conrad. Jim Ingolia stated that, “Site Supervisor Conrad exhibits a professional disposition, a teamwork mindset, and a commitment to both our client as well as assigned security personnel”. Richard Hunter echoed the comments of Jim Ingolia and went on to say, “Lisa, you are a vital part of our operation in the Lakeland, Florida area. Your efforts beyond Lakeland Regional Medical Center were also considered when submitting your nomination for this award”. Dale Matthews thanked Site Supervisor Conrad and went on to say, “ It is because of your leadership and the teamwork exhibited by your staff that our customer remains extremely pleased with our services”. In closing of the presentation Gene Sanders said that, “It brings great pride and joy to present this award to such a deserving person. You are the epitome of DWYSYWD.” Upon receiving the award Site Supervisor Conrad thanked her staff and stated, “It is because of each of you (assigned staff) that I am able to accept this award. Your effort and commitment to customer satisfaction here at Lakeland Regional Medical Center is the foundation for this recognition”. Officer Patrick Rodgers requested to say a word. He went on to say that, “Lisa, in all my years of employment, I have never worked for a supervisor as good as you. Your team thanks you for the support you give on a daily basis”.

Site Supervisor Lisa Conrad was chosen to receive this award from hundreds of potential nominees for Site Supervisor.

Congratulations to Lisa Conrad on a well deserved honor!

2009 Outstanding Security Officer of the Year

Rufus Coleman – Miami, Fl.

(L to R) Ernie Barrios - Branch Manager, Clive McClain - Federated Logistics Representative, Rufus Coleman – Security Officer of the Year, Gene Sanders - Corporate Director of Operations, Dale Matthews - Regional Manager, Lou Nodarse – Operations Manager

Announcement

DSI Security Services is proud to announce that Rufus Coleman of the Miami, Florida Branch has been chosen as the recipient of the 2009 Outstanding Security Officer of the Year Award. Security Officer Coleman was chosen for this award out of approximately 3,000 potential nominees. Officer Coleman was presented the award on February 17, 2010 at a gathering in Miami, Florida attended by DSI Corporate and Local Management as well as Macy’s / Federated Logistics client representative Clive McClain. Branch Manager Ernie Barrios outlined why Officer Coleman deserved such a prestigious award, “ Officer Coleman goes above and beyond the call of duty. His efforts prevented loss of property for our customer and rendered assistance during a medical emergency”. Regional Manager Dale Matthews and Operations Manager Lou Nodarse both commented, “Due to Officer Coleman’s efforts, the decision was very easy to make. Our client remains extremely satisfied with the efforts exhibited by Officer Coleman”. Macy’s / Federated Logistic representative Clive McClain noted, “Officer Coleman is a tremendous asset to our facility and is greatly appreciated by management”.

In closing Gene Sanders, Director of Corporate Operations, commented that, “Officer Coleman’s commitment to professionalism is what brings honor to such an award. On behalf of the DSI family….thank you Officer Coleman”.

We congratulate Officer Rufus Coleman on this outstanding achievement!

DSI Recognizes Employees/Celebrates 40 Years At Annual Christmas Party

On Friday December 4th, DSI employees, customers, and friends gathered to celebrate Christmas, recognize employee contributions in 2009, and to commemorate 40 years in business.

Here are the highlights from the evening’s festivities:

2009 Employee Awards

Overtime Champion

(L to R) HR Manager Clay Jordan, Operations Manager Rich Hunter, Branch Manager Jim Ingolia

The first award of the evening was the 2009 OT Champion presented by Human Resources Manager Clay Jordan. This year’s recipient was the Tampa Branch. In presenting the award Clay commented on how important this award is, and how diligent the Tampa Branch had been in keeping their OT well below the goal of 2% for the entire year, “It is a true testament to the determination and leadership of Jim Ingolia (Branch Manager), Rich Hunter (Operations Manager), and Gia Kelkboom (Payroll Coordinator) that they have been able to manage the difficult issue of OT all year long. It is only because they take it very seriously and put a tremendous amount of effort towards this goal each and every day.”

Jim Ingolia and Rich Hunter accepted the award on behalf of the Tampa Branch.

Safe Branch Award

(L to R) Gene Sanders- Corp. Director of Operations, Jim Delaney Regional Manager

Each year DSI recognizes the branch that has excelled in the area of safety. This year’s safe branch award was presented to the Charlotte, North Carolina branch. “Our safety program is one of the most important aspects of any branch operation, and we recognize this branch for putting in a great effort to ensure our people remain safe on the job”, Corporate Director of Operations Gene Sanders remarked upon presenting the award.

The award was received by Regional Manager Jim Delaney on behalf of the Charlotte Branch. The branch is managed by Branch Manager Arthur Horton and Operations Manager Carlas Elder.

Payroll Coordinator of the Year

(L to R) COO Eddie Sorrells, Dena Earnest Payroll Coordinator – Arkansas Branch

Several years ago DSI began recognizing one of its branch payroll coordinators with the Payroll Coordinator of the Year Award. This year’s deserving recipient is Dena Earnest of the Arkansas Branch. COO Eddie Sorrells summed up the importance of this position by commenting that “The payroll coordinator’s job is one of the most, if not the most, important job within a branch. Without a well organized and efficient employee in this position, the branch will never be able to fulfill its mission to our employees and customers. Dena is certainly deserving of this award since she is an excellent example of what this position is all about”.

The payroll coordinator of the year award is selected by the DSI Corporate Accounting Department.

AB Clark Service Superiority Award

Atlanta Branch Manager Tony Coates accepts the 2009 AB Clark Service Superirotiy Award

(L to R) COO Eddie Sorrells, President Alan Clark, Runnell Clark (Mrs. AB Clark), Tony Coates- AB Clark Award Winner

One of the highlights of each year’s award presentations is the announcement of the AB Clark Service Superiority Award. This award is given each year to an employee who embodies the traits of our founder A. B. Clark. This award is selected by the corporate management team and the recipient must display characteristics such as Superior leadership, Teamwork, Excellent Customer Service Skills, and possess strong qualities of honesty, integrity and dependability. They also must have a proven track record of success in their given area of responsibility, and reflect the true philosophy of DWYSYWD (Do What You Say You Will Do) in all areas of their professional life.

This year’s recipient of this honor was Tony Coates, Atlanta Branch Manager. Tony has been with DSI since 2007, and over the last 2 years he has earned a strong reputation for putting the needs of DSI first in all that he does in his professional life. “Tony always carries himself with an unselfish spirit and he is one of those employees that are not constantly concerned about getting the credit. He is more concerned about getting the job done”, remarked COO Eddie Sorrells upon presenting the award to Coates.  Coates was surprised and very appreciative for the recognition. He thanked the entire Atlanta staff for all that they do, and he expressed his gratitude to DSI for allowing him to be part of such a great team.

Davis Hallford Branch of the Year Award

CFO Mike Hallford and Wife Camille present the 2009 Davis Hallford Branch of the Year Award to Jim Ingolia Branch Manager – Tampa, Florida

(L to R) Jim Ingolia Branch Manager – Tampa, Rich Hunter Operations Manager – Tampa, Dale Matthews Regional Manager-Tampa, Camille Hallford, Mike Hallford CFO

The highlight of the 2009 awards was the presentation of the Davis Hallford Branch of the Year Award to the Tampa Branch. This award is named in memory of Davis Hallford who served DSI as a branch manager in Dothan, Savannah, and Montgomery/Mobile. Davis’ parents, DSI CFO Mike Hallford and his wife Camille, were on hand to make the presentation to Jim Ingolia (Branch Manager), Rich Hunter (Operations Manager), and Dale Matthews (Regional Manager). Mike remarked “It is an honor for Camille and I to have this award named after Davis, because we know he meant so much to DSI, and DSI meant so much to him”.

In order to earn this award the Branch must excel in the following areas: Profitability, OT Management, Customer Service, Safety, and adherence to DSI Policies and Procedures. And as many commented during the presentation, the Tampa team is a true textbook case of what a DSI management team can do to make the branch a success.

Adding their own accolades to the Tampa team were Corp Operations Director Gene Sanders and Director of Marketing Keith Jennings. Sanders commented on how the Tampa staff had started with a goal and never wavered, “ I have seen Dale, Jim, Rich, Gia, and the whole Tampa team stay true to DSI fundamentals each and every day, and that commitment has shown in their overwhelming success over the last year”. Jennings added “I knew when I first met Jim he had the right vision to take this branch to the next level, and I have seen through his, and his team’s, efforts that vision turn into a reality.

CONGRATULATIONS TO ALL OF OUR 2009 AWARD WINNERS!